Due to COVID-19 pandemic, delivery of orders may get delayed

Order Related and Return Related Frequently Asked Questions

Order placing related query


Location: We ship all over the World.

For getting shipping/delivery charge, follow below steps:

  • Shipping/Delivery Charge depends on selected products weight and your location-
  • So enter your shipping address properly at the time of checkout.
  • You will get exact delivery/shipping charges for your location
  • Browse by category or search an item of your choice- Click on the product of your choice
  • Note: Check Fabric / material / colour / style / length / fit and other details if provided - Refer to size guide
  • Check the expected delivery time and COD service availability by entering your Pin code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order
  • Create an account by registering or you can also proceed by entering your email id. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email
  • Carefully enter your shipping address
  • Enter the Jaipur Kurti discount coupon codes as applicable.
  • Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Wallet)
  • You will now receive a confirmation mail and an SMS from Jaipur Kurti team.
  • You can check Order history in ‘My Account’ in case you had logged into your account after placing the Order.

Didn’t receive any communication? OR Facing Issues while placing an order? OR Website hung up on the payment page? OR Order was not successful? If you are facing problem during order placing, call us on tel.-0141-4037596.

For applying the coupon code to your cart, you should go to cart page, there are an option DISCOUNT CODES and apply your coupon code.

If it's showing invalid coupon code, this code may be not applicable to your cart.

T&C: One coupon can be applied at a time.


Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. 


Please contact our customer care team if you wish to change the delivery address for your order.

We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept the change of address requests within your city.

Please note: An order shall be delivered to a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.


We try to deliver all your orders at the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website or app by visiting ‘My account’ section.

Please note: It sometimes takes up to 24 hours for the tracking to be updated after an order is placed.

When your order is confirmed:

We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the "My Accounts" tab.

For refill you cart..

Go to "My Order" and there is a button of Reorder, click that button, your cart will refill and you can place order again.

Return related query

You can cancel your order before it has been packed in our warehouse.If your order has already been shipped, you can refuse the at the time of delivery.You can track and cancel your order here

2. How do I create a Return Request?

First login to your account and then go to below link.

Click here to raise return/exchange request

The pickup will be completed within 7 days of creating the return request.
Refund will be initiated after we receive the item at our warehouse and it passes quality check Refund time depends on the mode of the refund
  • 1. NEFT - Time taken for the product to reach us plus 3 to 5 business days
  • 2. Online Refund – Time taken for the product to reach us plus 7 to 10 business days
  • 3. “Wallet” – Time taken for the product to reach us plus 1 business day
You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.
  • Nandani Creation Limited
  • G-13, Kartarpura Industrial Area
  • Bais Godam, Jaipur