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Order Related and Return Related Frequently Asked Questions

Order placing related query

How can I search for related/appropriate results?

Select category(showing after search box in header) in which you are interested.
Enter your query text in search box
Press enter or click on search button, you will get appropriate results.

How can I check shipping/delivery charges?

Shipping/Delivery Charge depends on selected products weight and your location-
So enter your shipping address properly
You will get exact delivery/shipping charges for your location

1. How do I place an order?

Browse by category or search an item of your choice- Click on the product of your choice
Note: Check Fabric / material / colour / style / length / fit and other details if provided - Refer to size guide

Check the expected delivery time and COD service availability by entering your Pin code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order
Create an account by registering or you can also proceed by entering your email id. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email
Carefully enter your shipping address
Enter the Jaipur Kurti discount coupon codes as applicable.
Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Wallet)
YOUR ORDER IS PLACED!!!
You will now receive a confirmation mail and an SMS from Jaipur Kurti team.
You can check Order history in ‘My Account’ in case you had logged into your account after placing the Order.

Didn’t receive any communication? OR Facing Issues while placing an order? OR Website hung up on the payment page? OR Order was not successful? If you are facing problem during order placing, call us on tel.-0141-4037596.

2. How can I apply coupon code?

For applying the coupon code to your cart, you should go to cart page, there are an option DISCOUNT CODES and apply your coupon code.

If it's showing invalid coupon code, this code may be not applicable to your cart, check for the coupon on product page CHECK OFFER.

T&C: One coupon can be applied at a time.

3. How can I modify my order after having placed it?

ADD/ REMOVE A PRODUCT

Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.

CHANGE ADDRESS

Please contact our customer care team if you wish to change the delivery address for your order.

We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept the change of address requests within your city.

Please note: An order shall be delivered to a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

CHANGE DELIVERY DATE

We try to deliver all your orders at the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

4. I have placed my Order! What's next?

After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

You can also track your order through our website or app by visiting ‘My account’ section.

Please note: It sometimes takes up to 24 hours for the tracking to be updated after an order is placed.

5. How will I know if the order is placed successfully?

When your order is confirmed:

We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

You can also check the order in the "My Accounts" tab.

6. How will i fill my cart again, if payment of my order is failed?

For refill you cart..

Go to "My Order" and there is a button of Reorder, click that button, your cart will refill and you can place order again.

Return related query

1. How do I cancel the order I have placed?

You can cancel your order before it has been packed in our warehouse.If your order has already been shipped, you can refuse the at the time of delivery.You can track and cancel your order here

2. How do I create a Return Request?

Please follow the steps below to raise a cancellation request.

3. I have created a Return request. When will the product be picked up?

The pickup will be completed within 7 days of creating the return request.

4. I have created a Return request. When will I get the refund?

Refund will be initiated after we receive the item at our warehouse and it passes quality check Refund time depends on the mode of the refund

1. NEFT - Time taken for the product to reach us plus 3 to 5 business days
2. Online Refund – Time taken for the product to reach us plus 7 to 10 business days
3. “Wallet” – Time taken for the product to reach us plus 1 business day

5. Where should I self-ship the Returns?

You can send the return to any one of the following returns processing facilities depending on your location. Kindly do not send it to on any other address as the package would not be acceptable then.

Nandani Creation Limited
G-13, Kartarpura Industrial Area
Bais Godam, Jaipur
(Rajasthan)

Jaipurkurti

Order Related and Return Related Frequently Asked Questions

Order placing related query

Return related query