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Order Related and Return Related Frequently Asked Questions

Order related query

 

How can I check shipping/delivery details?

Location: We ship all over the world.

For getting shipping/delivery charge, follow the below steps:

  • Shipping/Delivery Charge depends on the selected product's weight and your location
  • So enter your shipping address correctly at the time of checkout
  • You will get the exact delivery/shipping charges for your location
    • Browse by category or search an item of your choice- Click on the product of your choice
    • Note: Check fabric / material / colour / style / length / fit and other details if provided - Refer to the size guide
    • Check the expected delivery time and COD service availability by entering your Pin Code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order
    • Create an account by registering or you can also proceed by entering your Email ID (Note: If you register with us you will get the following benefits: - speeds up the ordering process, allows us to keep you informed about your orders and refund through email)
    • Carefully enter your shipping address
    • Enter the Jaipur Kurti discount coupon codes if applicable
    • Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Wallet)
    • YOUR ORDER IS PLACED!!!
    • You will now receive a confirmation mail and an SMS from Jaipur Kurti team
    • You can check Order History in ‘My Account’ in case you had logged into your account after placing the Order

    Didn’t receive any communication? OR Facing issues while placing an order? OR Website hung up on the payment page? OR Order was not successful? If you are facing problem during order placing, call us on tel.-0141-4037596.

     

    2. How can I apply coupon code?

    For applying the coupon code to your cart, you should go to cart page, there is an option 'DISCOUNT CODES', click on that option & apply your coupon code.

    If it's showing invalid coupon code, this code may not be applicable to your cart.

    T&C: Only one coupon can be applied at a time.

     

    ADD / REMOVE A PRODUCT

    Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. 

    CHANGE ADDRESS

    Please contact our customer care team if you wish to change the delivery address for your order.

    We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept the change of address requests within your city.

    Please note: An order shall be delivered to a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

    CHANGE DELIVERY DATE

    We try to deliver all your orders at the earliest time possible. However, if you want delivery on a later date, please coordinate with the courier person once he gets in touch with you.

    After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

    You can also track your order through our website or app by visiting ‘My Account’ section.

    Please note: It sometimes takes up to 24 hours for the tracking to be updated after an order is placed.

     

    When your order is confirmed:

    We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

    You can also check the order in the "My Accounts" tab.

     

    6. How will I fill my cart again, if payment of my order is failed?

    To refill you cart...

    Go to "My Order" and there is a button of Reorder, click on that button, your cart will refill and you can place order again.

    You can cancel your order before it has been packed in our warehouse. If your order has already been shipped, you can refuse to take it at the time of delivery.
    If you wish to cancel your order then you are required to mail your Order ID, along with your request to cancel the order at customercare@jaipurkurti.com

    2. How do I create a Return Request?

    If you want to create a return request then you are requested to mail your Order ID, along with your concern at customercare@jaipurkurti.com

    The pickup will be completed within 7 days of creating the return request.
    Refund will be initiated after we receive the item at our warehouse and it passes quality check. The refund time depends on the mode of the refund:
    1. NEFT – Time taken for the product to reach us, plus 3 to 5 business days
    2. Online Refund – Time taken for the product to reach us, plus 7 to 10 business days
    3. Wallet – Time taken for the product to reach us, plus 1 business day

     

     5. Where should I self-ship the Returns?

    You can send the return to the following return processing facility:
    Nandani Creation Limited,
    G-13, Kartarpura Industrial Area, Bais Godam, Jaipur (Rajasthan)
    OR
    You can simply call us at 9314966969, in case you have any query.

    Kindly do not send it to any other address as the package would not be acceptable then.

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